Terms of Service

By accessing or using ProKeeper ("the Service", "we", "us", "our") at prokeeper.app, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users, including visitors, registered users, and paying subscribers.

ProKeeper is a field service management tool that allows service business operators to track customers, record service visits, manage payments, and organise their business operations. The Service is provided as a software-as-a-service (SaaS) product accessible via web browser.

ProKeeper is a productivity tool only. We do not provide business, legal, financial, or tax advice. Any data you enter is your own responsibility.

You must provide a valid email address to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must be at least 18 years old to use the Service. By creating an account, you represent that you meet this requirement.

You agree to notify us immediately at prokeeper.app@gmail.com if you suspect any unauthorized use of your account.

New accounts receive a 14-day free trial with full access to all features. No credit card is required to start a trial.

After the trial period, continued access requires a paid subscription. Subscription fees are charged on a monthly or annual basis as selected at checkout. All fees are in US dollars.

Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time through the billing settings in your account. Cancellation takes effect at the end of the current billing period.

All subscription fees are non-refundable except where required by applicable law. If you believe you were charged in error, contact us at prokeeper.app@gmail.com within 7 days of the charge and we will review your request in good faith.

We do not issue refunds for partial subscription periods or for periods during which you did not use the Service.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of others
• Transmit any content that is illegal, harmful, threatening, or fraudulent
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Use the Service to store, process, or transmit protected health information (HIPAA) or payment card data (PCI-DSS) unless expressly permitted
• Resell or sublicense access to the Service without our express written permission

You retain full ownership of all data you enter into the Service, including customer records, service history, and financial data ("Your Data"). We do not claim any ownership rights over Your Data.

You grant us a limited, non-exclusive licence to store, process, and display Your Data solely as necessary to provide the Service to you.

You are solely responsible for the accuracy, legality, and appropriateness of Your Data. You represent that you have obtained all necessary consents to enter personal information about your customers into the Service.

Upon account termination, we will make Your Data available for export for 30 days, after which it may be permanently deleted.

All payment processing is handled by Stripe, Inc. We do not store, process, or have access to your credit card number or bank account information. Your payment information is subject to Stripe's Privacy Policy and Terms of Service.

By providing payment information, you authorise us to charge your payment method for the subscription fees you select.

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances outside our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where possible.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, secure, or uninterrupted. We do not warrant that any errors will be corrected or that the Service will meet your specific requirements.

You use the Service at your own risk. Any reliance you place on the Service for business-critical decisions is at your sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROKEEPER AND ITS OWNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless ProKeeper and its owners from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any third party's rights.

The Service, including its design, code, features, and content (excluding Your Data), is owned by ProKeeper and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our express written permission.

We reserve the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms or if we discontinue the Service.

You may terminate your account at any time by contacting us at prokeeper.app@gmail.com. Upon termination, your right to use the Service ceases immediately.

These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware County, Ohio. You consent to personal jurisdiction in such courts.

Before initiating any formal legal proceedings, you agree to contact us at prokeeper.app@gmail.com and attempt to resolve the dispute informally for at least 30 days.

We may update these Terms from time to time. If we make material changes, we will notify you by email or by displaying a notice in the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

If you have any questions about these Terms, please contact us:

ProKeeper
Powell, Ohio 43065
Email: prokeeper.app@gmail.com