Effective date: April 6, 2025 · Last updated: April 6, 2025
Plain English summary: We collect only what we need to run the Service. We do not sell your data. We do not share it with advertisers. Payment processing is handled entirely by Stripe — we never see your card number. You can request deletion of your data at any time.
ProKeeper ("we", "us", "our") operates the field service management tool at prokeeper.app. We are based in Powell, Ohio, USA.
If you have any questions about this Privacy Policy, contact us at prokeeper.app@gmail.com.
Account information: When you create an account, we collect your email address and password (stored as a secure hash — we never see your actual password).
Business profile information: You may optionally provide your business name, phone number, address, and invoice prefix in Settings. This is used only to personalise your experience and appears on any documents you generate.
Customer and service data: Any customer names, phone numbers, addresses, service records, and payment history you enter into ProKeeper ("Your Data") is stored on your behalf. This data belongs to you.
Billing information: We collect your billing plan selection. All payment processing (credit card numbers, bank details) is handled directly by Stripe, Inc. We receive only a Stripe customer ID and subscription status — never your card number or full payment details.
Usage data: We may collect basic technical information such as your IP address, browser type, and pages visited within the app for security and debugging purposes. We do not use third-party analytics trackers.
We use the information we collect solely to:
We do not use your data for advertising, profiling, or any purpose other than providing the Service to you.
We do not sell, rent, or trade your personal information to any third party. We share data only in the following limited circumstances:
Stripe: Payment processing. Stripe may collect and process your payment information subject to Stripe's Privacy Policy.
Supabase: Our database and authentication infrastructure provider. Your data is stored on Supabase's servers subject to Supabase's Privacy Policy.
Vercel: Our hosting provider. Your requests to the app are served through Vercel's infrastructure subject to Vercel's Privacy Policy.
Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process (e.g., a court order or subpoena).
The personal information you enter about your own customers (names, phone numbers, addresses, service history) is your data. You are the data controller for that information. We act only as a data processor on your behalf.
You are responsible for ensuring you have appropriate consent or legal basis to store your customers' personal information in the Service, and for complying with any applicable privacy laws in your jurisdiction.
We do not access, use, or share your customers' personal information except as necessary to provide the Service to you.
We retain your account data for as long as your account is active. If you cancel your account, we will retain your data for 30 days to allow for reactivation or export, after which it will be permanently deleted from our systems.
Stripe may retain billing records independently as required by financial regulations.
We take reasonable technical and organisational measures to protect your data, including:
No method of transmission over the internet or electronic storage is 100% secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.
We use only essential cookies necessary to operate the Service, specifically authentication session cookies provided by our auth infrastructure (Supabase). These cookies are required for you to stay logged in.
We do not use advertising cookies, tracking pixels, or third-party analytics cookies.
You have the following rights regarding your personal data:
We will respond to all data requests within 30 days.
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by displaying a notice within the Service before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
ProKeeper
Powell, Ohio 43065
United States
Email: prokeeper.app@gmail.com
We aim to respond to all privacy-related inquiries within 5 business days.